Returns of any type of merchandise will not be accepted without prior Authorization. Any unauthorized returns will be refused.
All claims for damaged or incorrect goods, or a discrepancy in quantities shipped must be reported within five business days after receipt of goods. We will not accept returns for any merchandise either worn, damaged in-store and not in their original packaging. Approved returns will be repaired or replaced as appropriate. If necessary, we will issue a credit memo for an equivalent dollar amount of the returned goods.
A return authorization (RA) number is required for all returns to be accepted. The return authorization number must be clearly written on the outside of the box, otherwise the goods will not be accepted. A return authorization (RA) form must be submitted per return request. Please contact our Returns Department for an RA form prior to filing a claim.
If you would like to make a return request, or have any additional questions about our return policy, please contact firstname.lastname@example.org.